Gamers’ Voice Chairman Paul Gibson believes that when the next Call of Duty game is released, a “significant number of people won’t be buying it on the basis of what has happened with Black Ops”, and also revealed that the video game consumer rights organisation received so many complaints about bugs in Treyarch’s latest entry in the series that they “couldn’t count them”.
After receiving so many complaints – particularly about problems with the multiplayer modes in the PS3 and PC versions – Gamers’ Voice wrote an open letter to Activision in January, following up by reporting Black Ops to the UK Office of Fair Trading.
In our exclusive interview, published today, Mr. Gibson has this to say about the game:
Obviously, you’re aware of our issue with Call of Duty: Black Ops. There’s been patches and patches recently, but we are still getting complaints. We are still getting people saying that the game isn’t working; that they can’t get online and that the game’s freezing. You wouldn’t put up with that with anything else. If you bought a DVD, put it in and three quarters of the way it crashed and you couldn’t watch the end of it you’d take it back. You’d take it back to the shop and say this is broken.
He goes on to say that, while a certain level of bugs are inevitable in today’s increasingly complex video games, “gamers themselves are not their beta testers. We don’t want to pay full whack for a video game that doesn’t work for the first six or seven months of its release”.
Mr. Gibson notes that the organisation’s complaints email inbox has over a 1,000 emails in it, making it impossible to accurately count how many complaints Gamers’ Voice had actually received about Black Ops, as well as revealing that other games such as Fallout: New Vegas and The Sims 3 had also been the subject of complaints. He also comments on the level of support Gamers’ Voice has received from consumers across the globe, thanking them “for at least trying to do something about this”.
“It’ll be very interesting to see when the next Call of Duty comes out because there is a significant number of people who won’t be buying it on the basis of what has happened with Black Ops,” Mr. Gibson concludes.